LIMITED WARRANTY

SPANGUARD warrants products of its manufacture against defects in material and workmanship for a period of one (1) year from the date of shipment.

This warranty applies only to the original purchaser and only when products have been properly installed, maintained, and operated under normal conditions.

SPANGUARD’s obligation under this warranty is limited, at its sole discretion, to the repair or replacement of defective products or components returned prepaid to SPANGUARD for inspection.

This warranty does not include:

• field labor

• removal or reinstallation costs

• shipping charges

• damage resulting from improper installation, misuse, modification, or unauthorized repair

Products manufactured by others are subject only to the original manufacturer’s warranty, if applicable.

Except for the express warranty stated above, SPANGUARD disclaims all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

SPANGUARD shall not be liable for consequential, incidental, indirect, or special damages arising from the use of its products.

RMA-RETURN MERCHANDISE AUTHORITY

1. RMA Requirements.  All returns, exchanges, repairs, or warranty claims require a prior Return Merchandise Authorization number issued by SPANGUARD. Returns shipped without a valid RMA number will be refused or returned to the sender at the customer’s expense. To request an RMA, contact our administration team at admin@spanguard.net with the original invoice number, product details, reason for return, and proof of purchase.

2.  Upon Approval   SPANGUARD will issue an RMA number and provide return instructions, including the correct shipping address and any packaging/inspection requirements, valid for ninety (90) days from the date of issuance.

After 90 days:

• The RMA will expire and be considered void.

• An invoice will be issued for merchandise that is sent out for the replacement merchandise, plus applicable shipping, handling, or restocking fees.

3.  Invoices  All invoices must be paid in full as originally issued, regardless of any pending return or RMA request. No partial payments, offsets, or deductions are permitted in response to a return request. 

4.  Credits  If the returned product is received within the 90 days, inspected, and approved (in original/resalable condition unless otherwise specified for warranty/ defective items):

• SPANGUARD will issue a credit to the customer’s account (Merchandise credit or account credit for the eligible amount, less any applicable restocking fees, shipping charges, or other deductions.

• Credits are non-refundable in cash and may only be applied toward future purchases from SPANGUARD.

• No cash refunds or direct invoice reversals will be issued.

5.  Shipping & Conditions     

• The customer is responsible for all return shipping costs and risks unless SPANGUARD explicitly provides a prepaid shipping label (e.g., for certain warranty claims).

• Products may be returned in their original packaging( where possible), with all accessories, and in the condition specified in the RMA approval.

• SPANGUARD reserves the right to reject returns that do not meet these requirements, are damaged due to improper packaging/shipping, or fall outside any applicable warranty period.

• This policy applies to all sales unless a separate written agreement specifies otherwise.